Shipping Policy

Shipping Policy

Last Updated: June 2026

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Delivery Times

Delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, and seasonal demand.

United Kingdom

Estimated delivery time: 3–7 business days.

Ireland

Estimated delivery time: 5–10 business days.

Other Locations

Delivery estimates for other destinations will be displayed at checkout when applicable.

Please note that delivery times are estimates only and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details via email. Tracking updates are provided directly by the shipping carrier and may take several days to appear after shipment.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Customs inspections or clearance procedures

• Carrier disruptions or transportation issues

• Peak holiday seasons and high order volumes

• Incorrect shipping information provided at checkout

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost or Missing Packages

If your package appears lost in transit, please contact our support team at support@luminaryglowritual.com.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Orders Marked as Delivered

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.

If you cannot locate your package, we recommend checking with household members, neighbors, building management, or the shipping carrier directly.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: support@luminaryglowritual.com

Customer Support Hours:
Monday to Saturday
8:00 AM – 8:00 PM