Refund and Return Policy

Refund & Return Policy

We offer a 14-day return policy in accordance with applicable UK and EU consumer protection laws.

Return Eligibility

To be eligible for a return:

• A return request must be submitted within 14 days of receiving your order.

• The item must be returned in a condition suitable for resale and must not show signs of excessive use beyond what is necessary to inspect the product.

• The item should be returned with its original packaging whenever possible.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–14 business days for the refund to appear, depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return unless defective:

• Personal care items once opened

• Gift cards

• Final sale items

• Personalized or custom-made products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@luminaryglowritual.com as soon as possible. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or store credit.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.